When standing in a flooded basement or when you have just experienced the devastation a house or office fire can cause, hiring the first restoration company you find could prove disastrous. In an industry that is unregulated, you will want to do your homework before hiring a contractor. There are many carpet cleaning companies who claim to be a restoration company when, in fact, they really are just a carpet cleaning company. Construction companies think they can perform restoration work but do not have the training and expertise it takes to be a restoration company. Restoration means to “bring something back to an earlier and better condition”, not “rip out and replace” as most construction companies like to do.
When hiring a restoration company, first be certain they are I.I.C.R.C. (Institute of Inspection Cleaning and Restoration Certification) certified technicians in water damage and/or fire damage. The restoration professional should be able to present an identification card listing their certifications. Ask what their rating is on Angie’s List and/or with the Better Business Bureau. Not asking these simple questions could make a bad situation MUCH worse.