When standing in a flooded basement or after experiencing the devastation of a house or office fire, hiring the first restoration company you find or your insurance company’s restoration company could prove disastrous. In an unregulated industry like damage restoration, you must do your homework before hiring a contractor. For example, there are many carpet cleaning companies who claim to be a restoration company when, in fact, they really are just a carpet cleaning company. Owning a wet/vac does not make you a restoration company. Construction companies think they can perform restoration work but do not have the training and expertise it takes to be a restoration company. Restoration means to “bring something back to an earlier and better condition”, not “rip out and replace” as most construction companies like to do.
When hiring a restoration company, first be certain they are I.I.C.R.C. (Institute of Inspection Cleaning and Restoration Certification) certified technicians in water damage and/or fire damage. The restoration professional should be able to present an identification card listing their certifications. Ask for their rating on Angie’s List and/or with the Better Business Bureau. Forgetting these simple questions could make a bad situation MUCH worse.